RE-OPENING DURING COVID-19
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Re-Opening During COVID-19 Information Hub


All Cobb County Tax Commissioner’s Office will officially re-open Monday, June 8, 2020. To ensure you have the latest information as we navigate our new operating environment, we have created this dedicated information hub. Here you can find the latest information about how we are responding to COVID-19, review our new processes and procedures, learn how to prepare for a visit to one of our offices, get answers to frequently asked questions and more.

 

In efforts to provide safe and exceptional customer service, we are doing our part to protect our staff and Cobb County residents. This includes:

  • Providing our staff with PPE;
  • Conducting daily temperature checks on our staff;
  • Following social distancing guidelines;
  • Implementing hand hygiene protocols; 
  • Limiting the number of customers in our offices; and 
  • Providing contactless pay options.

 

Avoid the Lines

While the priority of our office is the overall safety of our staff and Cobb County residents, the safest options for service are to utilize e-services, tag kiosks, drop boxes, and mail. This allows you to avoid the lines and conduct many of your business needs from home.
 

Click the links below for specific information regarding each option.

Georgia DRIVES e-Services

Self-Service Tag Kiosk Locations

Drop Box Locations

Mailing Address: P.O. Box 100128, Marietta, GA  30061

 

New Tag Office Procedures

Under normal operations, our office processes approximately 40,000 in-person motor vehicle transactions each month. With this in mind, we anticipate wait times to be at maximum capacity.
 
In order to provide a safe and exceptional customer service, here are some new processes and procedures you can expect at our Tag Offices:
  • Upon arriving to the tag office, our Greeter will check you in using a program very similar to the technology used by many restaurants. The process takes 3 simple steps:
    • Check-in with name and mobile number,
    • Return to your vehicle, wait for a text notification, and
    • Report back to the Greeter who will direct you on entering the office. Enter the office to receive service.
  • Limiting the number of customers allowed in the office for service.
  • Encouraging you to wear a face mask while in the office.
  • Please ensure all forms are filled out completely before arriving to the office. You will be unable to complete any documents in the lobby or at the service window. If you do not have all of your documents ready, you will be asked to leave the line and must check-in again once all of your documents are complete.
  • At time of payment, convenient contactless pay is an option available for usage.

 

Are You Prepared?

The best thing you can do before you visit one of our offices is to be P.R.E.P.A.R.E.D. Here’s how you can do just that:

P – Plan ahead for your visit

R – Remember to be safe  

  • Wearing a facial covering or mask is recommended.
  • Practice social distancing by staying 6-feet apart while in the office. 
  • Refrain from visiting our offices if you are sick. There are other options to assist with many of your business needs.
     

E – E-Services Online

  • Skip the lines, save time and get more done.
  • Renew registration.
  • Replace registration (duplicate copy).
  • Cancel registration.
  • Change address.
  • Pay insurance fines.
  • Check insurance status.
  • Estimate TAVT.
  • Estimate renewal fees.
  • Inquire about prestige license plates.
  • Complete title registration pre-application.
  • And much more!
     

P – Pre-apply for title registration

  • Start your application process online with DRIVES e-services before your visit to the tag office.
  • Remember to complete and bring your MV-1 Title/Tag Application form with you.
     

A – Always have insurance

  • Check your insurance status before coming to the tag office by visiting DRIVES e-Services, and click “Insurance Status”.
  • An insurance card is not proof of insurance and valid insurance coverage must be in the GA database.
  • The insurance must be valid insurance on your vehicle at the time of service. If valid insurance is not present, you will not be allowed to remain in office to contact your insurance carrier.
     

R – Renew your tag decals

  • Quickly renew at a participating tag kiosk. Simply scan your driver’s license, renewal notice, or enter your license plate number manually.
  • Pay with credit/debit card; a $3.00 service fee will apply.

 

E – Emissions inspection testing

  • Be sure to have your 2020 emissions testing done prior to your tag office visit. Georgia requires gasoline cars to be tested for emissions annually.
  • Cars 3 years (2020-2018) are exempt from emissions.
  • Cars 2017-1996 require emissions testing.
  • Cars 25 years or older (1995) are exempt from emissions.
  • To view requirements and exemption types, visit the Clean Air Force at www.cleanairforce.com.

 

D – Do visit this page frequently

  • This page will be updated with COVID-19 related information impacting motor vehicle transactions and our offices. Note: vehicle registrations that expire between March 16, 2020 and June 14, 2020 are being extended through June 15, 2020.

 

Frequently Asked Questions (FAQs)

Here are some helpful answers to commonly asked questions regarding basic motor vehicle services. For specific services not mentioned, please contact our Motor Vehicle Division via email at tags@cobbtax.org or by phone at 770-528-8600.

 

Q: How can I get a copy of my registration? 

A: As the owner, you may get a free PDF copy of your registration online at DRIVES e-Services and click on the link “Replace Registration” or click here.
 

Q: How can I check that my insurance coverage is in the system? 

A: As the owner, you may check your insurance online at DRIVES e-Services and click on the link “Insurance Status” or click here.
 

Q: What type of GA Identification do I need? 

A: This office only services residents that live in Cobb County.  You need your GA Driver’s License or GA State ID. We do not service those who live in counties of Douglas, Paulding, Cherokee, Fulton, Bartow, Clayton, or DeKalb, etc. If you live in another county, you must go to the tag office where you live.
 

Q: How do I check my title work to be sure it is correct?

A: There are several areas that must be carefully completed, which might require additional information. Some quick tips are to:

  1. Make sure correct signatures are on the title
  2. There is valid insurance coverage in our GA database
  3. Have current emissions on the vehicle
  4. Complete the pre-work for title application
  5. Download and complete the Title/Tag Application form; for approximate TAVT taxes, visit DRIVES e-Services or call 770-528-8600.
     

Q: How can I check to see if my car needs emissions this year? 

A: Visit Clean Air Force at www.cleanairforce.com and click on “Motorists”.
 

Q: How can I check the status of my title that has not been received?

A: Please be patient as there may be system delays. As the owner, you may check the status by visiting DRIVES e-Services and click on the link “Title Status” or click here.
 

Q: How do I cancel my registration?

A: As the owner, you may cancel your registration online at DRIVES e-Services and click on the link “Cancel Registration” or click here. Be sure to turn in your license plate at one of our offices.